COMPANY PROFILE

Japenansi Nusantara is one of Indonesia’s leading independent claims service provider founded in 1991. Since first operation in 1993 we have expanded our operation and joined ERGET Global Claims Service (EGCS) to serve our clients throughout Indonesia . We have a team of 30 adjusters and full access to EGCS global adjusters with specific areas of expertise in property, engineering, construction, marine, casualties, agriculture, aviation, financial, energy.

Goal

We aim to become the most preferred claim service company, with mission to deliver trusted claim service to our valued clients throughout Indonesia. To achieve our goal:

We continue to strengthen our focus on the clients’ need and requirement.

We continue to improve our talents, resources and claim expertise.

We are committed to enhance our business process.

By doing so, we will meet the expectation of the clients and regulators who count us to deliver trusted and excellent services.

People

Our people are the strengths upon which we build our national business reputation and We attract accomplished senior professionals who average more than 20 years of claims adjusting experience. Our adjusters include chartered loss adjusters, chartered insurance practitioners, civil and structural engineers, mechanical and electrical engineers, financial adjusters who are all available nationwide to investigate and resolve claims irrespective of magnitude and complexity.

Our mission is to create a diverse and supportive working environment where people can flourish and fulfill their potential. We are also committed to develop the people’s skills, insurance knowledge and expertise beyond market and regulator’s requirement. We want the company to attract best talents available. Our people are the key to our success and a talented workforce will make us stand out in the market

AFFILIATION

In 2013 Japenansi Nusantara signed an agreement of association with ERGET Group from France.

ERGET Group is a privately-owned surveyors and loss-adjusters company founded in France in 1986. Through its long existence, ERGET has spread its knowledge to cover liability and property services. In France, we are now a team of more than 100 people. Our surveyors and loss adjusters are specialized in major and complex losses. In Western Europe, ERGET has developed a partnership network of 100 surveyors and loss adjusters with our associates in Germany, Italy, Spain, Portugal and the Netherlands. Each partner has to be an independent privately owned company with leading positions in its domestic market. Since 2005, ERGET Group has decided to open offices in Emerging Markets.We started by developing our activities in China PRC (Shanghai, Shenzhen) being in 2006, through our exclusive partnership with the Chinese Leader, the first French actor of the sector in this market. To follow Chinese Insurance needs, we then developed an integrated network, with leading positions in 30 countries of Africa. In 2009, we extended it to 10 countries in the Middle East. We have already handled more than 500 claims in the African & Middle East markets for Chinese insurers. We have been working in Eastern Europe since 2010 and we are now represented in Russia and its former satellite republics. In 2011 we developed a South American Network in more than 10 countries and we will open a Representative Office in the region. Following the demand of our Chinese and European Clients, we are now accelerating our development in the whole Asia/Pacific Market developing a leading network able to respond to marine and cargo surveys as well as technical risk claims.

Our multi-cultural technical staff has extensive cross-industry experience in analysing major claims around the world for French, European and international clients. We are able to understand specific and cross-border issues. We have more than 100 clients which are insurance, reinsurance and captive companies, brokers, risk managers and legal counsels.

Our dedicated coordination team will be eager to provide you the best services and to adapt our offer to your needs for the markets in which you are involved. We believe that in our business, efficiency and flexibility are key to responding to the specificity of cross-border claims and surveys. That is why our coordinators are dedicated to a specific area and based in local offices. We are working in close association with local independent and experienced loss adjusters and, for very specific claims or/and highly technical risks, our experts are able to operate worldwide in association with our local partners. We believe our approach gives local access to International adjusters with the benefit of face to face discussions about individual cases as well as providing availability for insurers’ market meetings. This approach also provides consistency of service as all appointments are managed through our coordination office and in line with local market requirements to ensure a consistent, high quality reporting process. Furthermore, this approach enables us to offer our key account clients a local dedicated service ensuring compliance with each country specificities and rules. We guarantee access to an International pool of highly experienced adjusters who fully understand the local laws of their respective territories as well as having the specialist skills required to handle specific claims and communicate in the required language, all of which can be managed by our coordination teams for Europe, China, Asia, Africa Middle East and South America.

We have today a local presence in over 80 countries around the world and access to more than 300 surveyors and loss adjustors mainly dedicated to cargo, EPL, industrial risks

LICENSE

Japenansi is operating under regulation of OJK and APKAI.

OJK stands for Otoritas Jasa Keuangan Indonesia (Financial Services Authority of Indonesia) which is an Indonesian government agency which regulates and supervises the financial services sectors. Our Senior Management and Adjusters have all undertaken and passed the OJK fit and proper test.

We are a registered member of APKAI (The Association of Indonesian Insurance Adjusters) Our values are at the heart of APKAI Code of Conduct and define who we are as organization and make us distinctive.

VISION & MISSION

VISION

  1. Becoming the most preferred claim service provider in Indonesia.
  2. We become the primary choice of claim service provider in insurance business.
  3. Better in quality, reliability, competency, coverage, responsiveness.

MISSION

  1. We deliver trusted claim services for insurance business throughout Indonesia.
  2. Trust means reliability, truth, ability
  3. Our services meet the client’s requirements (SLA).
  4. We provide impartial & justified claim solution to the client
  5. We provide a stimulating and rewarding working environment for the staff.
  6. We build a great firm that attracts, develops, excites and retains outstanding people.

SENIOR MANAGEMENT

Eddy Darante – President Commissioner

Former senior executives of Astra International Group of companies, CEO and shareholder of Sun Alliance Indonesia and Astra Insurance. Current member of supervisory board of Indonesia Insurance council and Indonesia Loss Adjuster Association. Was awarded an honorary insurance certification by the Insurance Council. Majority shareholder of Japenansi.

Handojo Koeswandi – Commissioner

Founder and former CEO of Crawford THK Indonesia, McLaren Indonesia and Japenansi Nusantara. Has outstanding accomplishment in bringing each company to become leading firm. A Germany educated civil engineer and was awarded ICAP certification in 1990s as founder of loss adjuster association.

 Rio Darante – C E O

Started working as loss adjuster since 1998 and has handled thousands of various sizes and types of claims, and now specializing in complex and multimillion dollar claims. Also actively provide training to Insurance clients. Promoted to Director in 2008 and CEO in 2012. Obtained his business marketing bachelor degree in Virginia, USA and ICAP certification in 2014.

Bram Smit – Director

Former claims manager of Sinar Mas Insurance and Director of Mclaren Indonesia. Over 30 years claims handling experience with specialty in Marine cargo and hull. Obtained his business administration bachelor degree in Manila and was awarded ICAP certification as founding member.

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